What Is Customer Retention Rate and Why Does It Matter?

By Amanda DiSilvestro; When a company talks about analyzing calculations, it can be intimidating. However, once you get a handle on the right metrics and what benchmarks customers expect, it turns into a simple process. Customer retention rate (CRR) is a great place to start: It’s easy to calculate. It’s also crucial to understand in… ادامه خواندن What Is Customer Retention Rate and Why Does It Matter?