Process mining – Introduction 1


Process mining is the combination of Data mining and Business process management. It works with log files. Every log file must have:

  1. Case ID (order ID)
  2. Activity (purchased, Request, rejected, …)
  3. Time stamp

Process mining Internet of events
Big data Internet of contents (google, Wikipedia)
Social media Internet of people
Cloud Internet of things
Mobility Internet of places

 Big data issue:

  • Volume (data size)
  • Velocity (speed of change)
  • Variety (different forms of sources)
  • Veracity (uncertainty of data)

Data science questions:

  • What happened
  • Why did it happen
  • What will happen
  • What is the best that can happen?

Process mining questions:

  • What is the process that people really follow?
  • What are the bottlenecks in the process?
  • Where do people deviate from the expected?