RMA:
Pre requests:
Define item type: finished good.
Inventory item: Enabled
Stockable: Enabled
Transactable: Enabled
Customer Order: Enabled
Customer Ordered Enabled: Enabled
Shippable: Enabled
OE Transactable: Enabled
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Steps:
1. Creation of item/(main tools> copy from> @finished good)
a. Inventory tab: stockable, transactable, Reservable
b. OM tab: Customer ordered, Customer ordered Enable, Shippable, OE Transactable
c. Tools, Organization assignment
2. Creation of transaction type
a. Setup: Transaction type: Define
i. Order category as return
ii. Transaction type code = line
b. Create new transaction type order
i. Order category = return
ii. Transaction type code = order
iii. Fulfillment flow = order flow generic
c. Click assign line flows & select order type & line type (2a & 2b)
i. Process names = return for credit with receipt
3. Document sequencing
a. Setup: documents: define.
i. Name
ii. Application = Order Management
iii. Type = Automatic
iv. Initial value
b. Setup, Document, assign
i. App = OM
ii. Category = 2a
iii. Books
4. Creation of price list
5. Creation of customer
6. Creation of sales order
a. Entered : Booked: Pick release, Ship & Close
b. RMA
i. Sales order , Line Type = Return, item qty = -, return reason
ii. Line status => awaiting return
7. Receipt of returned items
a. Purchasing: receiving, receipts
b. Customer tab: RMA# : find( receipt header window will open)
c. Check the line to be receipt
d. Enter location to receipt
e. — The receipt# from Header
8. Purchasing: receipt: receiving transactions
a. Customer tab: receipt#: find
b. Enter Sub inventory & save
c. Sales order line will be returned
9. Inventory: on-hand Availability: on-hand Quantity
a. Item revision: Enter Item Returned: find
b. View: request: submit new request: ok
i. Name = workflow background process
ii. Parameters: Om order line , yes , yes , => this will close the line.
محمد حسین ابراهیم زاده